Return Policy

We want you to be fully satisfied with your purchase. If, for any reason, you are not happy with your XL hat, we offer a flexible return policy to ensure a hassle-free experience.

1. Eligibility for Returns

• Return Window: Returns are accepted within 30 days from the delivery date.
• Condition: The hat must be unworn, unwashed, and in its original packaging with all tags attached.

2. Return Process

• Contact Us: Initiate a return by contacting our customer support team at support@xlhat.com. Please provide your order number and the reason for the return.
• Return Shipping: We will provide a prepaid return shipping label. Simply attach this label to the package and drop it off at the specified carrier location.
• Refund Processing: Once we receive the returned hat and confirm it meets our return criteria, we will issue a refund to your original payment method within 5-7 business days.

3. Exchange Policy

• Exchanges: If you need a different size or style, we offer free exchanges within the return period. Please contact us to initiate an exchange.

4. Return Fees

• Return Shipping Cost: We cover return shipping fees for eligible returns and exchanges. In cases where the return is due to customer preference (e.g., change of mind), return shipping costs may be deducted from the refund.

5. Damaged or Defective Items

• Inspection and Reporting: Please inspect your hat upon receipt. If it arrives damaged or defective, contact us within 7 days of delivery, and we will provide a replacement or full refund at no additional cost.

For any further questions or assistance, please reach out to our customer support team at support@xlhat.com. We aim to make your shopping experience seamless and enjoyable!

Trade name: XL Hat

Phone number: +13193794192

Email: support@xlhat.com

Physical address: 1021 10th St NE, Mason City IA 50401, United States